Privacy Policy

Privacy Policy 

Last modified: August 27, 2024 

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, THEN YOU SHOULD NOT USE OR INTERACT WITH OUR ONLINE SERVICE PLATFORM, AND YOU SHOULD NOT PROVIDE US WITH YOUR PERSONAL INFORMATION.  

Introduction 

Hello Pediatrics Medical Group, PLLC (“HP,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. 

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://hellopediatrics.com (our “Online Service Platform” or “Service”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Online Platform Service. By accessing or using this Online Platform Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

This policy applies to information we collect: 

• On this Online Platform Service. 
• In email, text, and other electronic messages between you and this Service. 
• Through mobile and desktop applications you download from this Online Platform Service, which provide dedicated non-browser-based interaction between you and this Service. 
• When you interact with our advertising and applications on third-party Online Platform Services and services, if those applications or advertising include links to this policy. 

It does not apply to information collected by: 

• Us offline or through any other means, including on any other Online Platform Service operated by HP or any third party (including our affiliates and subsidiaries); or  
• Any third party including our affiliates and subsidiaries, including through any application or content (including advertising) that may link to or be accessible from or through the Service. 

Using any of our services as a patient (“Patient Services”) establishes your relationship with HP as your healthcare provider. Patient Services include without limitation: 

• Booking appointments online;
• Telehealth consultations with your provider;
• Accessing your medical records through the patient portal;
• Paying your bill online; or
• Communicating with your provider before or after your visit. 

As part of these services, information you provide is considered Protected Health Information (PHI) and is protected by HIPAA regulations and our Notice of Privacy Practices. This Privacy Policy applies to other aspects of our online services, but your health information through these Patient Services falls under HIPAA regulations. 

If you have questions about how your health information is handled within Patient Services, or about the HIPAA Notice of Privacy Practices, please do not hesitate to contact us. 

Children Under the Age of 13 

Our Online Platform Service is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Service. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Service. Any personal information submitted via the Online Service Platform regarding any minor under the age of 18 must be submitted by or with the consent of the minor’s parent, guardian or legal representative. By submitting any such information, you expressly consent that HP may use the information as described by this Privacy Policy. HP may delete all personal information of children under 13, without notice or liability to you or anyone. If you believe we might have any information from or about a child under 18, please contact us at compliance@hellopediatrics.com. 

Note: Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see below, ‘Your State Privacy Rights’ for more information. 

Information We Collect About You and How We Collect It 

We collect various kinds of information from and about users of our Online Platform Service and may share this information with our service providers or other third parties. This includes information: 

• By which you may be personally identified, such as name, postal address, email address, telephone number, social security number, date of birth or any other identifier by which you may be contacted online or offline (“personal information“). 
• To capture sounds and images from a user’s device through its microphone, camera, or other sensors such features may be used for various purposes, such as taking pictures or videos and enabling telehealth visits.  
• About your internet connection, the equipment you use to access our Online Platform Service, and usage details. 
• Geolocation data. 

We collect this information: 

• Directly from you when you provide it to us. 
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
• From third parties, for example, our business partners. 

Information You Provide to Us   

The information we collect on or through our Online Platform Service may include: 

• Information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Online Platform Service, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Service. 
• Records and copies of your correspondence (including email addresses), if you contact us. 
• Your responses to surveys that we might ask you to complete for research purposes. 
• Details of transactions you carry out through our Online Platform Service. You may be required to provide financial and payment information before receiving a service through our Online Platform Service. 
• Your search queries on the Online Platform Service. 
• Any other information you provide. 

Reminder: If you have questions about how your health information is handled within Patient Services, or about the HIPAA Notice of Privacy Practices, please do not hesitate to contact us at compliance@hellopediatrics.com. 

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Online Platform Service, or transmitted to other users of the Online Platform Service or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Service with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. 

Information We Collect Through Automatic Data Collection Technologies   

As you navigate through and interact with our Online Platform Service, we may use automatic data collection technologies to collect certain information about you, including: 

•  Details of your visits to our Online Platform Service, including location data and other communication data and the resources that you access and use on the Service. 
• Information about your computer and internet connection, including your IP address, operating system, and browser type. 
• Estimate our audience size and usage patterns. 
• Store information about your preferences, allowing us to customize our Online Platform Service according to your individual interests. 
• Speed up your searches. 
• Recognize you when you return to our Online Platform Service. 

The technologies we use for this automatic data collection may include: 

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Online Platform Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Service. For information about managing your privacy and security settings for cookies, see below ‘Choices About How We Use and Disclose Your Information.’ 
• Web Beacons. Pages of our Online Platform Service [and our emails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit HP, for example, to count users who have visited those pages or [opened an email] and for other related Service statistics (for example, recording the popularity of certain Online Platform Service content and verifying system and server integrity).  

We collect personal information automatically and may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us. 

Third-Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Online Platform Service are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our Online Platform Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different Online Platform Services and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.  

Users can maintain control over targeted marketing by exercising the option to disable cookies in their browser settings, although this may affect Service functionality. By opting to keep cookies enabled, users provide consent for the utilization of third-party advertising vendors and services. HP explicitly disclaims responsibility for the manner in which third-party advertisers handle user information. Furthermore, given the dynamic nature of technological advancements, HP cannot guarantee immunity from online activity tracking by entities that develop users’ internet browsers. 

For user convenience, details pertaining to Microsoft’s and Google’s privacy policy can be reviewed at https://policies.google.com/privacy, with an opt-out option available at https://adssettings.google.com. Microsoft’s privacy statement is accessible at https://privacy.microsoft.com/en-us/privacystatement, with corresponding settings at https://account.microsoft.com/privacy/ad-settings. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s Online Platform Service. 

How We Use Your Information 

We may use information that we collect about you or that you provide to us, including any personal information: 

• To provide the Online Platform Service, address inquiries, and deliver requested features and information, such as responding to questions. 
• To seek user feedback through surveys to develop and enhance services. 
• To administer the Service, manage systems, generate data, analyze usage and traffic patterns, and address issues, including functionality, monitoring, investigating, and handling complaints and policy violations. 
• To improve marketing efforts, conduct market research, events, and advertising new locations and services on third-party platforms. 
• To monitor, detect, and investigate fraudulent, threatening, or illegal activities to ensure user safety and security. 
• To fulfill legal obligations, comply with laws and court orders, and inform users about material changes to the Privacy Policy. 
• To create anonymized versions of personal information for various purposes, no longer subject to the Privacy Policy. 
• To share personal information with third parties based on user consent. 
• To fulfill any other purpose for which you provide it. 
• To provide you with notices about your account. 
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
• To notify you about changes to our Online Platform Service or any services we offer or provide though it. 
• To allow you to participate in interactive features on our Service. 
• In any other way we may describe when you provide the information. 
• For any other purpose with your consent. 

For more information, see below ‘Choices About How We Use and Disclose Your Information.’ 

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. 

Disclosure of Your Information 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.  

We may disclose personal information that we collect or you provide as described in this privacy policy: 

• To our subsidiaries and affiliates; 
• To contractors, service providers, and other third parties we use to support our business They may interact with you on our behalf and may provide the Service to you directly. 
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HP’s assets, in which personal information held by HP about our Service users is among the assets transferred. 
• To third parties to market their products or services to you if you have consented to these disclosures. For more information, see the below ‘Choices About How We Use and Disclose Your Information.’
• To fulfill the purpose for which you provide it.  
• For any other purpose disclosed by us when you provide the information. 
• With your consent. 

We may also disclose your personal information: 

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes. 

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:  

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by [checking the relevant box located on the form on which we collect your data (the [order form/registration form])/[OTHER OPT-OUT METHOD]]. You can also always opt-out by [logging into the Online Platform Service and adjusting your user preferences in your account profile][,][ checking or unchecking the relevant boxes] [or by] sending us an email with your request to [EMAIL ADDRESS].]  
• Promotional Offers from the HP. If you do not wish to have your [email address/contact information] used by the HP to promote our own or third parties’ products or services, you can opt-out by [[checking the relevant box located on the form on which we collect your data (the [order form/registration form])/[OTHER OPT-OUT METHOD]] or at any other time by] [logging into the Online Platform Service and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by] sending us an email stating your request to [EMAIL ADDRESS]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. [This opt out does not apply to information provided to the HP as a result of a product purchase, warranty registration, product service experience or other transactions.]] 
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by [OPT-OUT METHOD]. [For this opt-out to function, you must have your browser set to accept all browser cookies.]]  

For comprehensive insights into third-party advertising networks, cookies, and opt-out procedures, users are encouraged to visit the Digital Advertising Alliance at http://optout.aboutads.info/ and https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/, as well as the Network Advertising Initiative at https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options. 

Residents of certain states may have additional personal information rights and choices. Please see ‘Your State Privacy Rights’ below for more information. 

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Online Platform Service and visiting your account profile page.

You may also send us an email at compliance@hellopediatrics.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Online Platform Service, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Online Platform Service users. Proper access and use of information provided on the Online Platform Service, including User Contributions, is governed by our Terms of Use.

Residents of certain states may have additional personal information rights and choices. Please see ‘Your State Privacy Rights’ below for more information.

Your State Privacy Rights 

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with data privacy rights. These rights often include the ability to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising;
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. Please visit https://iapp.org/resources/article/us-state-privacy-legislation-tracker/ or a specific state’s privacy laws for more information.

To exercise any of these rights or if you need more information please email your request to compliance@hellopediatrics.com or write us at Hello Pediatrics Management Group, PLLC Route 50, Suite 300. Fairfax, Virginia, 22033.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to compliance@hellopediatrics.com or write us at Hello Pediatrics Management Group, PLLC Route 50, Suite 300. Fairfax, Virginia, 22033.

To learn more about California residents’ privacy rights, visit California https://oag.ca.gov/privacy/ccpa.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated email compliance@hellopediatrics.com Hello Pediatrics Management Group, PLLC, Route 50 Suite 300. Fairfax, Virginia, 22033 [However, please know we do not currently sell data triggering that statute’s opt-out requirements.]

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Online Platform Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Online Platform Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Online Platform Service.  

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through the email you provided to us or place a notice on the Online Platform Service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for regularly visiting our Online Platform Service and this privacy policy to check for any changes. 

Contact Information 

To ask questions or comment about this privacy policy and our privacy practices, contact us at:  

Hello Pediatrics Management Group, PLLC  

13135 Route 50, Suite 300  

Fairfax, Virginia, 22033 or 

Email: compliance@hellopediatrics.com  

To register a complaint or concern, please email: compliance@hellopediatrics.com.